UCM Admin Portal Help

Overview

• Introduction
• Login / Logout
• Dashboard
• License Usage
• Tenants

System

• Network Resources
• Security
  • Certificates
  • Firewall
  • Intrusion Detection
• Teo-Network
• SIP/Media
• Trunks
  • SIP Trunk Parameters
  • PRI Trunk Parameters
  • Analog (FXO) Trunk Parameters
• Carriers

Configuration

• User Import
• Dial Plan
  • Digit Map
    • Extensions
    • Hunt Groups
    • Meet-Me Conference
    • Park Locations
    • Outside Access Codes
    • Auto Attendant
      • Menu Options
      • Audio Greetings
      • Exit Action and Dialing Timeouts
      • Schedule
    • Emergency Number
    • ACD Queues
    • Operator
    • Feature Codes
    • Voicemail Access
  • DID Number Mapping
  • Blocked Callers
  • Outbound Dialing Groups
• Music on Hold
  • Playlists
  • Tracks
• Emergency Alerting
  • Sites and Zones
  • Notifyees
  • PC Popup Labels
• Call Monitoring
• Mass Provisioning
  • User Templates
  • Device Templates
  • Mass Provisioning Passwords
  • Mass Provisioning New Users
  • Applying Mass Provisioning to Users
• Users
  • Account Information
  • Work Schedule
  • Call Routing
  • ACD Agent Settings
  • Voicemail Management
  • Device Assignments
  • Configuring Teo IP Phones
  • Searching for Users or Extensions

Maintenance

• Administrators
  • System Super Admins
  • System Sub Admins
  • Tenant Sub Admins
• Privileges
• Backup
• License
• Logs
• Tools
• Software Updates

Utilities

• Active Calls
• User Status
• Reports
  • Detailed Reports
  • Report Fields
  • Summary Reports
  • System Reports
  • Report Scheduler
• Search Calls
• Phone Updates

Other

• Arranging Columns
• ACD Supervisor