Transferring Calls
To transfer a call, screened (attended)
This option transfers the call after you speak with the party you are transferring to.
- Click . Teo Softphone puts the call on hold.
- Type the name of number of the target, use the redial drop-down list, or drag the target’s contact into the Enter name or number field.
- Click Call First, or click the drop-down arrow beside Transfer Now and click Call First.
- When you have finished speaking to the second party, do one of the following:
- If the target wants to take the call, click Transfer Now. Teo Softphone connects the first party to the second party, and then disconnects
you from the call.
- If the target does not want to take the call, click the X at the bottom of the call panel.
To transfer a call, unscreened (blind)
This option transfers the call immediately, without you first speaking with the party you are transferring to.
- Click . Teo Softphone puts the call on hold.
- Type the name of number of the target, use the redial drop-down list, or drag the target’s contact into the Enter name or number field.
- Click Transfer Now, or click the drop-down arrow beside Call First and click Transfer Now.
Once the call connects, Teo Softphone disconnects you from both calls.
- If you see Transfer: Calling, do not hang up. If the target does not answer, the call will return to you.
See also
Conferencing Calls
During a Call
Answering Calls
Placing Calls