Softphone for Mac Help

Screen Share

The Screen Share add-in lets you share your screen with both Teo Softphone users and non-users alike. You need to obtain the Screen Share add-in only if you want to share your screen – not to view someone else’s screen. Contact your system administrator if you need the add-in installed.

Screen share sessions do not contain audio, so you will likely need an audio call as well as the screen share session for a complete experience.

A yellow bounding box appears around the screen that you are sharing. For an optimal viewing experience, the background color of the shared screen may display differently for the duration of the session. When the session is over, the screen reverts to the background color in your settings.

To invite participants to view your screen

There are several ways to invite participants. People that you invite by IM receive the invitation as an IM. Other users receive a screen share link that they can click on or paste into a web browser.

Note – participants must have a web browser in order to view your screen share.

Teo UC users

  1. On the Contacts or Favorites panel, select one or more contacts, groups, or favorites.
  2. Command+click and choose Share my Screen.

    You can also select a conversation in the Messages panel, and click Screen Share icon at the top of the panel to invite conversation participants.

  3. If you are using multiple monitors, select the screen that you want to share from the Screen Share Options dialog and click Start Sharing.

The Screen Share panel opens on the softphone and the call panel shows you are sharing your screen. Contacts that have been invited and have joined the screen share are shown on the Screen Share panel.

Other users

You can invite any participant by email. The invitees do not need to be Teo UC users and do not need to be in your contacts.

The screen share session does not begin immediately, so you can use email to publish your screen share link for future use.

  1. On the Screen Share panel, click Invite guests to view your screen. The Screen Share Session Information dialog opens up.
  2. Enter the email addresses of the participants.
  3. The email is pre-populated with a message which includes a web link to your screen share. Edit the body of the message, if desired. Make sure that you do not delete the blue screen share link.

    The session portion of the link (to the right of the last /) is unique to you as a user. Each time you send an invitation, this session ID will be used. This allows you to send the link as an invitation to a future and to use if for sessions that reoccur. You can generate a new session ID if needed.

  4. Send the email.
  5. To start the screen sharing session, click Start sharing your screen in the on screen softphone.
  6. Click Select the monitor you want to share. If you have more than one monitor, select the appropriate monitor.

To respond to a screen share invitation

Teo UC users

You will receive an invitation to join a screen share from another Teo UC user who has the Screen Share Add-in. You do not need to have the add-in to receive the invitation.

  • Click Join. The host’s screen appears.
  • Close the screen share window to leave the session.
  • Click Join in the IM to rejoin the session while it is still in progress.

Other participants

Participants who do not have an extension on the Teo UC system will receive an email invitation to join a screen share. The email will contain a web link to the screen share.

  1. Click the link to open the screen share in your browser.
  2. Follow the on-screen prompts to join the screen share.
See also