Softphone for Mac Help

Answering Calls

Teo Softphone must be running and logged into the Teo UC System to answer incoming calls. It can be running in the system tray. If Teo Softphone is not running, incoming calls may be directed to voicemail if configured in your User Portal.

When Teo Softphone is in the foreground, the call appears in the call panel in the Teo Softphone interface. When Teo Softphone is in the either the foreground or the background, you may also receive a notification for the incoming call depending on your settings.

Note – being logged in does not prevent you from taking calls to your extension number at another device, such as your mobile phone. Incoming calls will ring at all registered devices on your extension in accordance with the Call Routing rules set up in the Teo UCM User Portal.

To answer a call on the call panel

Click an action button on the call panel.

Answer button  – answer the incoming call with voice only.
Video button  – answer the incoming call and start sending my video.
Forward button  – forward this call to another person without answering.
Reject button  – decline an incoming voice or video call.

To answer notifications

Banner-style notifications appear briefly in the top corner of the screen. They will disappear on their own. To answer a call, click on the notification. This brings Teo Softphone into the foreground and you can answer the call using the call panel.

Alert-style notifications appear and remain on the screen until you take action on them. You can click Answer or Decline on the alert. You can click anywhere else on the notification to bring Teo Softphone into the foreground and answer the call using the call panel.

The notifications do not indicate whether the incoming call is an audio call or a video call. If the incoming call is a video call, Teo Softphone will answer with video. If you do not want video, you can stop sending video once the call is established.

Auto answer

You can turn on Auto Answer so the call is automatically answered by Teo Softphone after a specified period of time. Auto Answer is initially configured to answer calls after 3 seconds. Go to Softphone > Preferences > Calls to change the configuration. You can enable this feature during a call and it takes effect right away. When your call is established, Teo Softphone sends your audio only.

Call waiting

You can turn on Disable Call Waiting so active calls are not interrupted by incoming calls. You can enable this feature during a call and it will take effect right away. The calls will appear as Missed Calls in the History. Any new incoming call rings busy (to the caller) or goes straight to voicemail.

Missed calls and voicemail

Missed calls are handled as follows:

See also