Case Study - Girl Scouts nation's capital

The Girl Scouts of the United States of America may be associated with hyper-localized, community-level activity, but the organization operates on a scale that is on par with some of the nation's largest enterprises.

There are more than 2 million active participants in the USA, spead out across all 50 states, organized into 112 councils, the largest of which operates in the Washington, D.C. area. Although this council's headquarters is based in D.C., it includes satellite officies in northern Virginia, southern Maryland and eastern West Virginia.

With such a large footprint, it is absolutely critical that the Girl Scout Council of the nation's capital has an effective communications system in place to keep staff in close contact with volunteers.

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How to Improve Productivity by Analyzing Recordings

A critical operational capability for contact centers is the ability to record calls—be it on-demand, every call, or selectively by agent. When properly analyzed, recordings provide critical data for identifying best practices, measuring performance, and designing new procedures for improving productivity and increasing ROI. Listening to recorded calls allows management to stay one step ahead of performance indicators for a more agile response to the unique needs of each campaign, but the key to successfully analyzing recordings is to do so with specific performance indicators in mind.

Download this free whitepaper to learn more about proven methods for how to search for and identify the root causes of productivity gaps using call recordings.

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UC is the New Mainstream

A 2012 study by Trend Micro and Forrester Consulting revealed that more than three-quarters of North American and European enterprises have adopted some form of BYOD, allowing employees to bring consumer devices into the workplace to perform work-related tasks. The research noted, however, that an influx mof personal smartphones, tablets and other gadgets in the business world may also increase security vulnerabilities.

By leveraging unified communications, companies can take advantage of a single interface that combines multiple collaborative tools, such as video conferencing and IP telephony, without introducing new complications. See why the adoption of unified communications has become the norm for today’s businesses by downloading this free whitepaper, “UC is the New Mainstream.”

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The Hidden Costs of UC

Enterprises can leverage unified communications to manage the mobile workforce - a population that is growing every day. To embrace this trend, companies around the world are implementing unified communications in an effort to mitigate interoperability concerns associated with using multiple interactive platforms in and outside the office. Impulsively implementing the systems, however, can lead to the deployment of poor unified communications systems. In turn, this will give rise to a number of new problems, including unsatisfied users and a misconception surrounding unified communications, turning individuals against a technology that should have otherwise been the savior of traditional communication problems.

Poorly planned unified communications systems can dig deep into enterprise pockets, forcing decision-makers to pay for problems that could have been averted with effective engineering. In other words, inefficient unified communications can lead to a number of hidden expenses. Learn how to avoid these problems by downloading this free whitepaper, “The Hidden Costs of Unified Communications.”

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5 Considerations When Creating A Unified Communications Strategy

More businesses are turning to next-generation IT solutions in an effort to meet the demands of a stubbornly slow economy coupled with the challenges of operating in an increasingly connected world. Companies realize that in order to thrive in today's economic climate, they must be more agile and efficient than ever. One solution that has proven essential to helping businesses achieve these goals is unified communications.

The applications featured in many unified communications solutions - including voice over internet protocol, instant messaging, conferencing, presence and video - have become necessary to meet the demands of today's always-connected customer. According to a 2011 study from Constellation Research, nearly two-thirds of businesses have either deployed unified communications applications or are actively planning to do so in the near future.

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Building A Business Case For Unified Communications

The hype surrounding any emerging technology often shrouds the private sector with mixed feelings, as decision-makers try to decipher whether new offerings will enhance operations, hinder productivity or introduce some bizarre mixture of the two. Most recently, unified communications has been creating a lot of buzz, as some pundits say it will provide large and small companies alike with new opportunities, while skeptics pronounce there is simply nothing advantageous about it.

In its most basic sense, unified communications provides a single interface with access to multiple collaboration tools, such as video conferencing and instant messaging. As a result, using unified communications can bring organizations a number of benefits, including enhanced teamwork and streamlined operations by eliminating latency associated with email and phone tag.

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How UC Gives Small Businesses The Edge

Companies of all sizes have been subscribing to the mantra "do more with less" during the past few years. Small and medium-sized businesses (SMBs) especially, lacking the resources and, often, the expertise of their larger counterparts, have been all but forced to adopt this strategy in order to remain competitive - or even afloat - amid an economic downturn.

One way that SMBs have managed to address their increasingly tight budgets and limited resources is unified communications.

With roots going back to the mid- 1990s, unified communications is not an especially new technology. However, with the advent of mobile and cloud computing, as well as the introduction of IP telephony, the services have evolved immensely in the past decade or so and completely revolutionized the way businesses communicate both internally and externally with clients, customers and partners.

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The Top Four Pitfalls of Unified Communications

Today's enterprise needs to be agile if decision-makers wish to remain competitive and relevant in the eyes of consumers. As more companies and customers around the world begin leveraging innovative devices like smartphones, tablets and next-generation laptops, the need to deploy unified communications grows alongside it. Neglecting to implement the technology may result in dire consequences that could spell the end of an organization.

The demand for unified communications has been growing steadily over the past several years, largely driven by the advent of teleworking and the need to cut costs as the economy continues to send mixed signals. Implementing a unified communications system can help companies meet these goals, as the technology is capable of supporting remote workers on the same infrastructure as individuals working in the office. At the same time, unified communications converges multiple collaboration tools - instant messaging, presence and VoIP systems, among others - into a single platform, enabling IT departments to combine expenses and lower the total cost of ownership.

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Why Teo is Better at UC

Communication is the backbone of any company today. Virtually every aspect of business depends on effective and seamless communications to succeed. If communications break down, operations will cease to be functional, inhibiting productivity and, ultimately, a company's bottom line.

In today's business world, companies rely on more than one medium to communicate. No longer is the telephone the single source of communication. Email has become a staple during the past few decades, and more recently IM, video and even social media have emerged as critical channels for reaching out to other employees, business partners and clientele.

In order to effectively communicate these days, a business must leverage all of these channels, which is driving an increased demand for unified communications. When it comes to unified communications, there are any number of solutions from which to choose. But businesses that partner with Teo are afforded a robust UC platform that is simple to operate and capable of meeting all your communication needs.

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