When comparing modern VoIP systems to legacy phone systems, it seems absurd that any firm would want to stick to the latter. Nonetheless, some enterprise leaders remain opposed to VoIP or have been sluggish in their plans to adopt it. These individuals are limiting their companies' potential for streamlined communications and improved customer experiences.
Holiday Coast Credit Union reaps the benefits of video conferencing
Consider the case of Holiday Coast Credit Union. The company's chief financial officer, Brad Hinton, recently contributed an article to Bank Systems & Technology that highlighted the benefits afforded by HCCU's adoption of video conferencing technology.
Initially, the Australian banking company struggled trying to find a solution to connect workers spread out across its 14 branches. With employees traveling between different offices so often, it was difficult for the firm to ensure that customers at each branch were able to meet with banking specialists. In addition, frequent inter-branch travel resulted in lost time and productivity, since the closest branch to the head office was two and a half hours away by car.
Eventually, Hinton chose to implement video conferencing services to help resolve these issues, a decision he does not regret. He estimated that making this switch saved his company at least 20 hours per week by cutting travel times to weekly sales meetings.
HCCU now communicates with partners, customers and suppliers through HD video calls. Hinton observed that employees are now able to maintain a personal level of communication despite working in separate offices.
What's holding non-VoIP companies back?
Given success stories like that of HCCU, the decision to adopt video conferencing tools should be a no-brainer for multi-location businesses. However, some company leaders are deterred by common misunderstandings regarding VoIP systems.
One frequently heard myth is that VoIP necessitates complicated adjustments to be made to existing systems. ResourceNation noted that upgrading to a VoIP system is relatively simple. With SIP trunking, companies can retain legacy hardware while reaping the benefits of VoIP.
Video conferencing services also have significant cost-saving advantages. Unlike traditional landline calls, which are usually priced on a per minute basis, VoIP-to-VoIP calls are usually free. Making the switch to video conferencing can be especially rewarding for companies with globally scattered employees, as they no longer have to pay expensive long-distance charges.
Finally, VoIP's compatibility with other unified communications systems, such as instant messaging services, simplifies employees' correspondences with clients and colleagues.