What can UC offer local government organizations?

Does your government agency have what it needs to support its constituents?

While national government branches seem to be getting all the attention lately, many constituents don't realize how much contact and interaction they actually have with their local politicians. City-level organizations can touch residents' lives considerably, and for this reason, these groups must have the technology they require to serve their local regions to the fullest.

In fact, according to the most recent Census information, there are a total of 89,004 local governments across the nation. This includes more than:

  • 37,000 special districts,
  • 19,000 municipalities,
  • 16,000 townships,
  • 12,000 independent school districts and
  • 3,000 counties.
UC has considerably benefited large federal organizations, but what does it have to offer local government branches? UC has benefited large federal organizations considerably, but what does it have to offer local government branches?

At the federal level, unified communications technology has taken the government sector by storm, providing the capabilities needed to connect with other officials and collaborate for the greater good. But what can UC solutions provide for smaller branches of the government?

Benefits abound for local government

One of the greatest advantages of leveraging UC systems at the local level is the ability to reap considerable cost savings. UC expert Lee Ho pointed out that many smaller government organizations deal with smaller and smaller IT budgets, leading to the use of older technology that's well past its prime. While keeping these legacy systems in place may be seen as a cost-savings measure, this approach could actually be costing institutions more than they realize, particularly when it comes to productivity.

A next generation UC system, on the other hand, doesn't just improve communication, it can also help agencies put money back into their pockets.

"A next-generation UC system can help agencies put money back into their pockets."

"[Unified communications and collaboration] lowers infrastructure costs, reduces IT burden (a virtualized environment lowers server costs), enables telework and integrates with existing telephony infrastructure, helping government organizations take small, albeit impactful, steps toward improving their communications and collaboration strategies – and staying within budget while doing so," Ho wrote. 

What's more, a newer UC system can also help local agencies better address the needs and expectations of their constituents. In many cases, citizens have gotten used to being able to access an array of communications channels alongside the most up-to-date details and information. If local governments can't keep up in these regards, they aren't serving their constituents to their best ability.

Having a next-generation UC system offers more robust opportunities for residents to reach out to government organizations, and enables agencies to be more in-touch with the needs of their particular region. From crystal clear VoIP calling to online chat platforms and even video conferencing, UC can make all the difference when it comes to serving the public.

In addition, this type of technology is known for its productivity-raising benefits, meaning government institutions are better equipped to complete critical tasks and connect with one another in real time. These capabilities are especially helpful when it comes to larger-scale community projects that require the collaboration of multiple departments or organizations. UC can help keep these groups continually connected through the latest in communication and collaboration features.

To find out more about how an industry-leading UC solution can benefit your local government organization, contact Teo Technologies today.