VoIP hacking still a threat: How to ensure your business isn’t a victim

Make sure that your mission-critical business communications are protected.

Imagine all the sensitive conversations you and your employees have had via your VoIP phone solution. Now imagine that a malicious actor was listening in and ready to divulge all the business-critical details included in those discussions.

For some organizations, this scenario isn't just hypothetical. Now that VoIP is being used by the majority of enterprises around the globe, cybercriminals are leveraging the technology to their advantage. Thankfully, there are things you can do to make sure that your company doesn't fall prey to these malicious hackers, including leveraging the most secure VoIP handsets that are guaranteed to prevent cybercriminals from accessing your system and your calls. Teo Technologies provides the latest in security-approved equipment to ensure that your VoIP platform offers all the benefits of communication technology while also supporting end-to-end security. 

Study shows VoIP handset hacks

According to research from security firm Nettitude, VoIP hacking is alive and well the world over. While companies in the United Kingdom saw the majority of hacking attempts within their VoIP solutions, and the most successful VoIP invasions took place in China, the threat is real for businesses across the globe. What is perhaps the most startling, though is the fact that many organizations don't realize the risk.

"VoIP infrastructure is subject to most of the well-known attacks against network infrastructures," Nettitude stated in the report.

Hackers have the ability to listen in on your VoIP calls. Hackers have the ability to listen in on your VoIP calls.

Types of attacks

Nettitude and the Voice over IP Security Alliance have compiled a list of the different types of attacks seen within VoIP technologies:

  • Social threats, where hackers misrepresent an individual or organization via their VoIP platform in order to further their efforts for unauthorized billing, modifying information or other malicious pursuits.
  • Service abuse is one of the most common attacks. This occurs when a cybercriminal uses a VoIP connection for Premium Service Rate fraud, resulting in an incredibly high service bill.
  • Eavesdropping is also happening more often. Here, attackers monitor and listen in on VoIP calls to track calling patterns, capture information shared during calls and harvest phone numbers.
  • VoIP Denial-of-Service attacks result in interruption of service and involve flooding the platform with requests, calls and messages.

Motivations for a VoIP attack

In the current threat landscape where cybercriminals utilize increasingly complex strategies to invade a business, one may wonder what attracts these malicious actors to VoIP. There are several situations that could motivate such a breach, not the least of which is to leverage a phone connection for free calls. While VoIP solutions are incredibly affordable, some hackers simply don't want to pay the price for high-quality communication, and will instead force a victim to foot the bill.

"The time for your business to seek protection is now."

Some attackers, on the other hand, are looking to collect sensitive enterprise information. There is a large market these days for business intelligence, proprietary company strategies and the contact information of employees and customers. By simply listening in on VoIP calls, hackers can gather a wide range of valuable details that they can then use for fraudulent purposes or sell on underground marketplaces.

Preventing VoIP hacking: The right equipment is key

Whatever reasons exist to motivate an attack, the time for your business to seek protection is now. When it comes to ensuring the security of your VoIP calls, the key lies within the type of handset you use.

The Register noted that most VoIP hacks take place due to poor equipment without the right security precautions in place. Currently, there are more robust options available that can help keep your business safe.

This includes Teo Technologies' TSG-6 endpoints, which have proven to be impenetrable and completely secure VoIP handsets. To find out more, visit our website and contact Teo Technologies today.