Public sector agencies, multinational enterprises, small businesses and many others have been aggressively pursuing more robust video conferencing solutions in the past few years – and for good reason. Video conferencing can be used to connect employees to one another regardless of where each might reside, as well as to clientele that are overseas or simply too far to meet with in person.
The cost containment benefits of these technologies are significant, especially for firms that would traditionally put a lot of their budget into travel expenses for their employees and clientele. Additionally, considering the fact that communication and collaboration are critical to innovation, the profit-driving power of video conferencing and other unified communications solutions are significant and diverse, so long as the adopting firm takes the right approach to implementation in management.
Although many industries are accepting video conferencing more consistently, health care providers have been doing some impressive work with this technology.
Land down under
The Sydney Morning Herald recently reported that individuals in need of medical care in remote areas have been leveraging video conferencing tools to reach specialists back on the mainland, pointing out that this has not come without a bit of controversy. As a note, security, privacy and compliance have been serious matters which must be dealt with to ensure the most beneficial results following investments in modern communications technology.
According to the news provider, public sector entities have spoken out against the use of video conferencing tools to treat individuals on Christmas Island, which is essentially an immigration detention-oriented area. The source pointed out that the real problem was access to care on the island, but that Australian officials believe the weightiest issue is governance – or lack thereof – to protect patient privacy and ensure that individuals are getting the best possible experience from medical providers.
Keep it comprehensive
Strategies for UC, including those that pertain to video conferencing, Voice over Internet Protocol and mobility, must be created diligently and enforced consistently to ensure that costly errors are not made. Rather than simply purchasing these items and incorporating them into the workplace without any plan or policy, business leaders need to recognize the value of well-crafted guidance for employees, as this can mitigate risk significantly and proactively.
At the end of the day, reliable solutions providers will guide business users through the best practices of modern communications technology use.