Unified communications have represented some of the more common provisioning priorities in the average business for the past several years, as companies work to ensure the most cost-effective approach to internal collaboration and information sharing. With Voice over Internet Protocol, unified messaging and video conferencing tools in place, employees will often be more prepared to complete their tasks efficiently, while companies will be tasked with managing a much smaller price point.
FierceTelecom recently reported that a new Infonetic Research study forecast the UC market to be worth $88 billion by 2018, representing significant growth over the next four years. The news provider pointed out that VoIP services continue to possess the largest market share, and revenues in this arena increased 8 percent between 2012 and 2013 per the analysts' findings in this latest piece of research.
"Business VoIP services have moved well beyond early stages to mainstream, strengthened by the growing adoption of SIP trunking and cloud services worldwide," Diane Myers, Infonetic Research principal analyst for VoIP, UC and IMS, explained, according to the source.
Finally, FierceTelecom noted that the study indicated that a growing number of new IP PBX lines and accounts are being purchased in package deals that come with other managed services and UC products.
At this point in time, it has become starkly clear that the traditional phone system is dying in terms of relevance and utilization, as companies continue to narrow in on UC deployments and VoIP integration. Businesses should focus on modernizing their IT frameworks and communications capabilities as soon as possible, as failure to do so can lead to a significant competitive disadvantage on several different levels.
Customers, as well as employees, are expecting accessibility to more advanced solutions, and companies must oblige these demands to remain competitive over time.