Training still important for wired offices

Training still important for wired offices

More businesses are starting to set aside more of their annual budgets to pay for cutting-edge technology than in past years. Global organizations are starting to embrace bring your own device (BYOD) and mobility strategies that allow them to attract workers who value flexibility, as well as clients from faraway regions. 

In 2014 alone, the world's businesses will spend $3.8 trillion on technology, a 3.1 percent spike from 2013, according to Gartner. Driving this increase is the adoption of mobile tools. The source indicated the sales from PCs, ultramobiles, mobile phones and tablets will jump 4.3 percent this year, as professionals look for more ways to stay connected while on the go. 

For some executives, this trend may be an indication that employees are becoming more comfortable with using new technology. Although younger, more tech-savvy generations are starting to take over more share of the global workforce, businesses still need to take steps to train employees about how to use new technology. 

Tech disparity in the U.S.
According to a recent Gallup study, the number of "tech-adverse olders" in the United States is near equal to the number of "super tech adopters" across the country. 

The research outlet noted that 28 percent of the population could be described as low-technology users. Very few own smartphones or even have wireless Internet at their homes. On the other hand, 31 percent of Americans are incredibly connected, with 100 percent owning smartphones and 99 percent accessing wireless Internet in their living spaces. 

"The implications of these differences are potentially countless — from how people in the various groups communicate, interact socially, stay informed, and generally spend their time, to how they receive messages from others," the Gallup report stated. 

One arena that will be challenged by this gulf in tech proficiency is the office. The assumption that professionals are becoming more tech savvy by the day has been proven somewhat inaccurate by Gallup. Although more people are becoming comfortable using laptops, smartphones and unified communications systems, many workers are still in the dark when it comes to new technology. 

For this reason, executives need to be ready to work with IT leaders to create a detailed training plan to get the entire staff ready to use new systems. Whether it's a video conferencing system or a VoIP platform, investing in new communications tools is a worthless effort if employees aren't able to use such architectures.  

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