Connection and collaboration tools are extremely valuable in business processes as they drive visibility and productivity. More organizations are looking to unified communications solutions to provide these capabilities, among others, to maintain relationships between staff, clients and business partners. However, it can be difficult to know where to start as you move your systems into a UC platform. Let's take a look at the top questions that you should ask about your UC solution:
1. How will it benefit us?
The biggest driver behind UC adoption is the numerous reported benefits that it brings to the table. Unfortunately, there will still be some holdouts as people often are comfortable with their key systems and don't see a reason to change. Leaders must take a critical look at their UC options and identify what types of issues this solution will solve. Compare Business Products noted that UC can produce tangible returns by saving 15 to 30 seconds per call in customer service environments. While it might not seem like much at first, this time adds up. The time you save can be used to increase call volume for more sales and better serve customers.
If you implement a solution without first understanding the value it brings, employees won't be able to use it effectively and it can impact your return on investment. Organizations should design their UC systems around addressing current user pain points and maximizing benefits like productivity and collaboration. This effort will help hone in on the best UC solution for staff and business needs.
2. Can it help disaster recovery efforts?
With the mounting pressure from natural disasters and cyber security threats, business continuity and disaster recovery efforts have become top priorities across many organizations. The cost of downtime and reputational damage is simply too much to ignore, and it's unrealistic to think that these situations won't happen to your company. Fortunately, UC and collaboration platforms pair well with BC and DR strategies.
It's essential to ensure that no matter what happens to your systems that your lines of communication will still be open. ITBusinessEdge suggested determining what features will be needed in the event of a disaster. Outlining these necessities will help preserve the functions that will keep the business operational without worrying about features that can wait to be restored. Create a plan with UC as a central communications hub to ensure that employees can access their critical collaboration tools even if the organization is impacted by a disaster.
"Businesses must ensure that UC solutions integrate well with their core technologies."
3. Will it work with other core technologies?
Organizations leverage a large number of different programs to complete their daily tasks. Leaders never typically intend to have this many applications at their disposal, but add on over time to support changing needs. This piecemeal approach can create major problems when transferring data between programs and attempting to use certain applications together. Businesses must ensure that UC solutions integrate well with their core technologies to improve productivity and customer service. UCStrategies contributor Gaetan Brichet noted that broad interoperability lists don't guarantee collaboration capabilities across all potential equipment, but does indicate the flexibility to enable new hardware and solutions. Leaders can use this flexibility to optimize solutions and respond to rapid changes as they're needed.
UC is a major driver for better collaboration and productivity among other critical benefits. As more organizations look to integrate UC into their communications strategy, it will be important to ensure that it works with other core technologies, helps disaster recovery efforts and delivers true value to business processes. To learn more about what to look for in a capable UC solution, contact Teo Technologies today.