Although many business leaders are now clearly educated in the dangers of mismanaging email and other Internet security, these needs in light of unified communications have not yet gone mainstream. Security is a critical component of UC management, as video conferencing, Voice over Internet Protocol and other assets need to be protected from outages, disruptions and threats on a consistent basis.
TechTarget recently explained that two authors, Mark Collier and David Endler, published a book that dove into the unique security challenges and risks of VoIP, as well as how to mitigate these risks organically. The writers explained that the same issues that were present for legacy voice and other traditional equipment are alive today, but are simply targeting different types of systems.
Much like other technologies that have bred security fears among decision-makers, VoIP and UC are relatively straightforward to overcome. The biggest challenge is just getting the point players involved on board with the investments.
According to the news provider, although hackers have not necessarily targeted these systems in large numbers quite yet, the equipment should be in the discussion of IT security because they can be breached. Between the backend architecture and the devices themselves, businesses need to cover a lot of territory to minimize the risk of leakage and snooping.
Finally, TechTarget noted that instant messaging services used for corporate communications within a UC strategy must be covered by protective policies in a proactive fashion.
Most businesses will benefit from working with their provider of UC solutions to establish the best plan of action for security from the outset of each deployment. Leaving these matters to the experts and adding in-house staff awareness and training can quickly and dramatically reduce the risks of modern communications.