According to Rob Lith, director of an Internet telephony solutions firm, the dawn of VoIP technology dates back to 1974. While the VoIP system may not be new, it has continued to evolve and offer more benefits for a diverse range of companies. In the bring your own device era of business, organizations need to connect employees separated by great distances. VoIP technology, along with unified messaging and other unified communications services, makes this possible.
VoIP is here to stay
As new VoIP features appear and existing systems improve, the benefits of video conferencing are going to be amplified even further. IP telephony solutions are giving modern companies the agility and advanced communication needed to remain competitive.
"It is difficult to imagine IP being replaced soon by anything less dramatic than unmediated telecommunication – in other words telepathy," Lith asserted. He also said that "IP continues to break new ground in the unified communications arena."
VoIP systems have gained prominence on an international scale. According to WhichVoIP, VoIP adoption rates are surprisingly high in regions that have traditionally had less complex infrastructures. The website indicated that Brazil witnessed a 34 percent increase in VoIP usage between the second quarter of 2012 and the first quarter of 2013. Meanwhile, India's VoIP market had the highest expected compound annual growth rate – 27 percent. The increasing prevalence of video conferencing technology in these countries is partly due to the fact that citizens have leveraged VoIP to mitigate long-standing communication problems.
VoIP is also gaining worldwide popularity because it has become incredibly simple to use. In the age of smartphones and tablets, many people have gained a basic foundation of IT-related knowledge. Consequently, the learning curve associated with using VoIP technology has been reduced significantly. Users understand how to operate VoIP features with little to no training required.
The data collection possibilities afforded by VoIP
The increase in VoIP adoption has been met with new advantages for data collection processes. With voicemail to email capabilities, employees can easily translate audio data into a text format. This could allow contact centers to operate with greater efficiency than ever before.
As Rob Lith noted, VoIP is definitely not a fad. It has been in use since the mid-1970s and will continue to be implemented by businesses as innovative new communications features are developed. Lith described the potential opportunities provided by VoIP as "limitless," and the rapidly evolving state of video conferencing technology seems to give his claim legitimacy.