Today's small businesses are no longer restricted to working within the walls of their office. Employees are scattered across different areas of the globe, and many enterprises rely on international communication. Video conferencing tools have become more vital to organizations' functions than ever before.
Frost & Sullivan study highlights VoIP advantages
The benefits of a VoIP system were made clear in a recent Frost & Sullivan research study titled "Video Conferencing Infrastructure and Endpoints." Researchers found that companies of all sizes are implementing solutions like VoIP to reduce travel expenses, improve eco-friendly initiatives and boost employee productivity. The study also noted that while video conferencing services were once only used to accomplish upper management tasks, VoIP is now being leveraged by all employees, regardless of experience level.
The cost-related advantages of VoIP systems are relevant to virtually all industries, but the study indicated that video technology can be particularly beneficial for the health care sector. Video is allowing hospitals to employ virtual receptionists, providing a 24-hour customer care solution. In other industries, business conferencing services can help employees communicate with suppliers, build client relationships and reduce time to market for goods. Frost & Sullivan's research showed that these improvements can lead to significantly higher ROI outcomes.
Another key finding was the recognition that facilitating teamwork between remotely located workers is a key element of business performance. The file sharing capabilities of a VoIP system add to these employees' experiences. When workers are able to edit and discuss documents with one another in a visual environment, they can collaborate more quickly and effectively. Additionally, the voicemail to email feature of VoIP could greatly enrich users' email communications.
Study adds to a long list of VoIP cost-benefits
Frost & Sullivan's study builds upon what is already a strong foundation of support for the cost-benefits of a VoIP system. According to Enterprise Networking Planet, VoIP helps reduce expenses related to equipment, maintenance and manpower. When compared to the costs of managing legacy telephone systems, video conferencing is incredibly cost-effective.
With VoIP, employees are able to manage multiple sources of traffic on a single network. Companies can eliminate the need to hire specialized teams for monitoring separate voice and data systems. The centralization of resources afforded by VoIP streamlines business processes, enabling employees to multitask more efficiently and consequently, boost overall productivity.