Avaya's CEO may have called UC a letdown, but this does not speak to the technology as a whole.
Contact center value continues to grow at a tremendous rate, thanks largely to the implementation of new, sophisticated business communications technology.
In a number of key ways, UC can have a powerful, positive impact on operations in the contact center.
When used successfully, UC resources have the potential to unite colleagues despite their disparate locations.
There are a few key reasons why businesses should embrace cloud solutions in the contact center.
Here are three reasons why businesses are embracing UC in the contact center in order to cater to millennial consumers.
Here are four of the most important factors to take into account when evaluating potential UC options.
Here are three strategies business decision-makers should consider when developing plans to upgrade their contact centers in 2015.
Hybrid UC combines the best features of both cloud and on-premise telecommunications solutions, delivering maximum value and minimum risk to companies.
Here are three of the most significant reasons why multichannel is so important for optimizing contact center performance.