Security is an often overlooked yet critical component of any UC solution.
Payment collection firms should take advantage of any business communications technology that may improve their contact centers. One such technology is interactive voice response.
Data breaches, network infiltration and myriad other attacks have plagued the public and private sectors throughout the past several years, while the frequency of events has appeared to speed up more recently.
New advances in information and communications technology have been exciting to say the least, helping small business owners create more power with fewer expenditures than ever before.
Voice over Internet Protocol business phone services, enterprise mobility and video conferencing have prevailed as three of the hottest topics when discussing unified communications in virtually any organization, and for good reason.
Small business owners were traditionally forced to hold out on new technological deployments a bit longer than their larger enterprise counterparts because of budgetary restraints, a lack of internal resources and other obstacles.
For UC solutions to deliver value, companies need to focus on addressing specific issues within their organizations.
Participants need to pay close attention to detail when using video conferencing solutions.
For small to mid-sized businesses to see VoIP advantages, they need to approach the selection process strategically.
Business leaders need to show their employees the value that UC offers them on a daily basis.