While it does not receive the same level of attention as video conferencing and instant messaging, interactive voice response can and should play a key role in enhancing contact center capabilities.
One of the prevailing themes in the unified communications market has been the empowerment of mobile workforce members with all of the tools and support they would regularly access when in the office.
Cloud computing, mobile devices and big data have been among the most commonly discussed trends in corporate technology throughout the past several years, while reports indicate a growing rate of business budgets are being directed toward enhanced security capabilities.
One of the most commonly discussed benefits of unified communications technologies is the ability of the services to reduce expenditures while simultaneously bolstering the collaborative power of a given organization.
Considering the potential consequences of a data breach, security should be a high-level priority whenever a business pursues UC technology.
Businesses must take steps to deliver a positive experience to their millennial customers. A fast, efficient contact center can play a key role in achieving this goal.
Industry expert Pradeep Gowtham recently highlighted a few of the ways that businesses can utilize video conferencing to drastically improve their operations.
In the past several years, economies, businesses and individuals have become more interconnected than ever before, with communications channels expanding more rapidly than many experts or researchers could have ever suspected.
Voice over Internet Protocol business phone systems can be viewed as the centerpiece of unified communications frameworks, especially as these devices were among the first to take a traditional mode of collaboration and put it into the digital arena.
Decision-makers should look for ways to maximize UC-based collaboration among their workforces.