To keep pace with evolving expectations in the coming years, firms need to not only accept UC, but go further and prepare for UC's future.
The smoother the path to satisfactory support, the happier customers will be. To this end, deploying high-quality unified communications tools in the contact center should be seen as a top-level priority.
Businesses need to choose the right UC tools and also embrace effective strategies.
Here are four ways that organizations can maximize their contact center value.
Whether purely based in the cloud or a hybrid solution, hosted UC can give companies an edge, but only until their rivals catch up.
Here are five of the biggest, most noteworthy advantages that cloud-based UC solutions have to offer.
Here are three of the most significant benefits that cloud UC-enabled contact centers have to offer.
Teo's Thomas Beck offered his own take on the state of UC.
Avaya's CEO may have called UC a letdown, but this does not speak to the technology as a whole.
Contact center value continues to grow at a tremendous rate, thanks largely to the implementation of new, sophisticated business communications technology.