3 contact center upgrades for 2015

Here are three strategies business decision-makers should consider when developing plans to upgrade their contact centers in 2015.

Hybrid UC: The best of both worlds

Hybrid UC combines the best features of both cloud and on-premise telecommunications solutions, delivering maximum value and minimum risk to companies.

Embrace a comprehensive view when considering UC

It is so imperative for business decision-makers to embrace a comprehensive view as they initiate their UC adoption efforts. It's essential to keep track of all the details, but not at the expense of the broader picture.