Whether purely based in the cloud or a hybrid solution, hosted UC can give companies an edge, but only until their rivals catch up.
Here are five of the biggest, most noteworthy advantages that cloud-based UC solutions have to offer.
Here are three of the most significant benefits that cloud UC-enabled contact centers have to offer.
Teo's Thomas Beck offered his own take on the state of UC.
Avaya's CEO may have called UC a letdown, but this does not speak to the technology as a whole.
Contact center value continues to grow at a tremendous rate, thanks largely to the implementation of new, sophisticated business communications technology.
In a number of key ways, UC can have a powerful, positive impact on operations in the contact center.
When used successfully, UC resources have the potential to unite colleagues despite their disparate locations.
There are a few key reasons why businesses should embrace cloud solutions in the contact center.
Here are three reasons why businesses are embracing UC in the contact center in order to cater to millennial consumers.