While it's not exactly a new technology, mobility is still having a transformative impact on the business world. Today, it's rare to find a company that has yet to incorporate mobile into its operations in some capacity. The only real question is to what extent and in which ways these firms embrace mobile.
A recent survey from Azzurri Communications highlighted the potential benefits of enabling mobile work. The study found that many companies have seen significant productivity gains thanks to mobile solutions, and one of the results of this trend is the growth of unified communications adoption.
Expanding mobile, rising UC
The study found that among 188 surveyed IT leaders, approximately 90 percent said their companies' productivity improved once staff were allowed to use their smartphones and other mobile devices for work outside the office. Almost half of respondents described these productivity gains as either "substantial" or "significant."
Additionally, 71 percent of survey participants said that they expect to see even greater productivity gains in the future as they refine and expand their use of mobile work throughout their organizations.
One of the key ways that organizations plan to improve the effectiveness of their mobile work approaches is by embracing unified communications to a greater degree.
"2015 will be the year when IT leaders want to make more from the unified communications and collaboration tools available for mobile devices – particularly as they seek to integrate mobile and remote workers in their business workflows," said Rufus Grig, chief technology officer for Azzurri Communications. "Presence, instant messaging, web and video conferencing are all available on mobile devices and given the right connectivity, security and environment, they all have a very valuable role to play."
Of course, for businesses to truly maximize the value and utility of both their UC and mobile deployments, they need to choose the right solutions. Mediocre offerings will deliver minimal benefits, undermining the potential productivity gains.
One of the biggest considerations for any firm evaluating UC options for the first time should be reliability. As companies enable a growing number of employees to connect to a single UC solution, the potential strain can compromise call quality. However, a well-designed, reputable, reliable UC offering will be able to deliver flexibility and scalability with little to no service interruptions.