At this point, company leaders are probably sick of hearing of about how enterprise mobility is revolutionizing their industries. The bring your own device movement has been hailed by many as a miracle solution for improving productivity, streamlining communication and enabling work from home capabilities. But many proponents of BYOD don't talk about what happens after enterprise mobility is implemented. Unfortunately for business leaders, the outcome isn't always pretty.
The dark side of BYOD
When sensitive information is stored on every employee's smartphone, companies might find it challenging to keep their data organized and secure. Access speed is limited by the need to search for information across multiple locations. Meanwhile, the risk of a security breach increases as corporate information leaves the workplace.
This is where a unified communications system comes into play. A comprehensive UC program has many different components – VoIP, instant messaging and social media management tools – but each system is integrated onto a single interface. Employees no longer have to search across different devices to find the information they need, as everything is centralized on one platform. IT teams reap the benefit of monitoring data more efficiently.
UC success requires enterprise support
Maximizing the benefits of UC is a shared responsibility between vendors and enterprises. Of course, companies will want to select the most ideal UC provider for their needs, but their work doesn't end there. IT departments should be heavily involved with creating policies and keeping mobile users secure. It is also critical for businesses to establish a solid IT infrastructure that meets the requirements of their VoIP system.
IT leaders should work with other executives to develop a disaster recovery strategy. UC solutions should be supported with a backup protection plan in case inclement weather forces businesses to close their offices. This is especially crucial for companies involved in customer service that depend on hardphone and softphone applications to remain productive. As long as employees are able to continue using video conferencing and other UC tools, they can continue to communicate with clients and colleagues even if natural disasters strike.
Enterprise mobility is a powerful force but it should not be implemented without a solution to keep things under control. Along with a strong IT team and clear mobile policies, UC programs can help businesses ensure that their BYOD strategies run according to plan.