Voice over Internet Protocol is one of the primary pieces of equipment that businesses provision when beginning to overhaul their communications frameworks and replace them with modernize tools. Unified communications can be best understood through the lens of VoIP, as the change from traditional phone accounts to network-based voice equipment is indicative of the broader evolutions taking place in the private and public sectors.
In the coming years, the vast majority of businesses, households and government agencies are expected to use VoIP rather than traditional landlines, and decision-makers in the private sector must ensure that they are taking the right approach to managing these investments. The technology is relatively intuitive and straightforward, but there are still some steps that must be taken to enjoy optimal working environments and the highest returns on investment possible.
Getting it right
PC Pro recently listed some of the more common mistakes companies make when deploying and managing VoIP phone services and equipment, affirming that decision-makers must remain vigilant in terms of spend management and performance evaluations. According to the news provider, convergence should and could be the biggest advantage of VoIP when compared to other options, but bandwidth and data usage must be managed with a fine-toothed comb for high returns on investment.
What's more, the source pointed out that many companies believe their existing network infrastructure, such as routers and servers, will be just as capable of functioning following the deployment of these phones, whereas the truth is that backend systems will need to be upgraded to adequately handle higher traffic volumes. This is one of the main reasons why so many firms switch to hosted UC services to get the most out of VoIP and other tools, as the option will inherently boost the elasticity of networks.
Finally, PC Pro warned its readers that Internet service providers should be chosen carefully to ensure that UC tools function properly and affordably.
At the end of the day, small business owners will often be able to get the best experiences with UC and VoIP through partnerships with reliable, specialized and proven service providers. From implementation support and configuration guidance to enhanced interoperability and stronger spend management over time, leveraging a single-vendor model can be highly advantageous and reduce the risk of making serious mistakes.