How the mobile workplace is impacting UC

Mobile devices are impacting UC advancements.

Workplaces have turned into the wild west for device use, with employees using more than just desktops and landlines for their job responsibilities. Organizations have tackled these challenges by implementing policies and vetting applications for work use. Unified communications has become a necessity for company connections, and has been significantly impacted by the rise of the mobile workplace.

1. Provisioning for each device

Mobile management is a challenge by most means, but UC faces a number of unique difficulties when provisioning mobile features. According to a Gartner survey, 80 percent of employees bring a personal mobile device to work, and an additional 23 percent have received employer-issued smartphones, IT Biz Advisor reported. Staff members are likely to have different device models from the major developers, each with different hardware requirements and security capabilities. On top of these variations, these devices might not be updated to the most recent operating systems.

UC providers have the unique challenge of providing a consistent experience across any device staff might use. Support must be available to tackle critical usage and navigation challenges that can arise with hardware differences. Employer-issued initiatives can be a means to handle these issues, but many organizations don't want to use resources to purchase and regularly maintain devices. Staff members also prefer certain devices, leading to issues like shadow IT and using personal hardware for work tasks.

Computer, tablet and smartphone devicesUC solutions must provide a consistent experience across devices.

2. Increased efficiency

Organizations have adopted UC for its ability to bolster efficiency and bring programs together under one platform. Putting UC on mobile devices takes this flexibility a step further for better collaboration and support across business workers. Mobile Business Insights stated that solutions like UC can help users interact with an entire group instantly and directly, rather than being constantly buried by emails. Remote workers can also handle urgent tasks and participate from any mobile device at any time. Broader inclusion on this level will improve efficiency and productivity, creating a well-oiled machine.

UC also comes with call forwarding and find-me-follow-me features. This means that if a caller tries to contact an employee, his or her desk phone and mobile phone will ring at the same time. Organizations can use this feature to ensure that no call is missed, enabling better, more comprehensive service delivery. When customers are able to reach someone the first time, it will significantly improve their impression of the business, increasing overall satisfaction and their likelihood for future transactions.

"The advent of 5G technology shows a lot of promise for mobile UC services."

3. Advancing features

Technology is constantly improving to support business operations into the future. The advent of 5G technology shows a lot of promise for faster wireless speeds and new features for mobile UC services. TechTarget contributor Carrie Higbie Goetz noted that bandwidth provided by 5G might enable a hologram reading your email to you. Faster speeds also mean improvements for multitasking and collaboration efforts on mobile devices. 5G will even make it possible for connections to bounce around cell towers, providing services in remote areas like interstate highways.

While these features are a while away from being executed, they do show promise for what lies ahead. Mobile devices and user demands are gradually shaping technology advancements and will continue to drive UC development. Improvements to video conferencing will no doubt improve meetings, lower travel costs and minimize interruptions in the day. Other features like chat and collaboration tools will continue to evolve for mobile UC use.

Mobile devices are prevalent in most parts of life and have disrupted business operations. Provisioning challenges, benefits like increased efficiency and advancing features within UC are all being driven by the growing mobile workforce. As more organizations adopt mobile and UC initiatives, it will be important to align them to work together and support company objectives. To learn more about how to leverage mobile UC, contact Teo Technologies today.