One of the prevailing themes in the unified communications market has been the empowerment of mobile workforce members with all of the tools and support they would regularly access when in the office. Because of the power that has been generated by smartphones, tablets and portable computers, not to mention other Internet-connected devices, organizations have had to quickly move on the deployment of agile management solutions to handle a higher volume and diversity of operating systems.
At the end of the day, the same types of tools have been common for years, including Voice over Internet Protocol phone services, video conferencing and instant messaging, but small businesses are now simply looking to progress their UC programs by enabling the use of these solutions in the field. By combining a sound internal policy and partnerships with reliable providers of UC services, small businesses can more smoothly deploy new technological initiatives.
More movement to come?
Today's mobile devices are more than capable of handling video conferencing and VoIP phone services in stride, but it will take a bit more attention to detail on behalf of the business owner to ensure that they are putting their best foot forward with respect to management. One study from Visiongain revealed that the mobile VoIP market is beginning to gain in significance, though static services are still responsible for 96 percent of the industry's revenues.
According to the analysts there, mVoIP is viewed as a way to give remote employees similar features and advantages that come along with this technology when compared to traditional voice calling. This can save users and their firms money on monthly bills, all the while strengthening productivity on a large scale.
At the end of the day, though, Visiongain noted that vendors will need to find ways to integrate other communications methodologies, including instant messaging, to truly engage current and prospective clientele.
How to prepare
The first step toward delivering VoIP services to employees using smartphones and other mobile devices is to select a service provider that can cleanly align with specific needs and objectives. Once a reliable provider of UC has been found, scaling up VoIP and other technologies to be accessible from a wider variety of locations and operating systems will generally be a bit easier for the average small business owner, leading to smoother deployments over time.