How do you manage UC in your small business?

How do you manage UC in your small business?

New advances in information and communications technology have been exciting to say the least, helping small business owners create more power with fewer expenditures than ever before. However, entrepreneurs cannot simply deploy unified communications solutions and never pay any attention to the technologies following implementation, as this will rarely yield the productivity and efficiency benefits many expect to enjoy from the investment. 

Luckily, it is not all that difficult to get a UC management strategy rolling in the right direction today, as the solutions have become more intuitive with the passing of each year and plenty of managed service providers offer support from initial deployments through the life cycle of the various tools. Small business owners should always take intelligent approaches to these investments, as it takes hard work to enjoy the highest returns on investment possible. 

Management best practices
The first steps toward a prolific UC strategy are diligent planning and internal evaluations, with decision-makers looking to identify specific aspects of operations that might be improved through the use of modern communications technologies. As a note, prioritizing certain matters at this stage will help guide the speed and diction of the provisioning process for longer periods of time, and can also help reduce financial strains when getting these programs up to optimal levels. 

Additionally, always consider using hosted UC services, as a small business will often benefit from a more hands-off approach to configuration, routine maintenance and other matters. TechTarget once explained that smaller firms generally have the most to gain from hosted UC solutions compared to in-house iterations of the technology because this approach will often reduce resource and budget problems. 

Simply put, the more effort that is put forth during the initial stages of provisioning and deployment, the more successfully UC will generally function in the average entrepreneurial firm. 

Long-term considerations
The last thing an entrepreneur would likely want is to be bogged down by a massive investment that does not afford him or her the flexibility to fluidly deploy the latest and greatest technologies in stride. In many ways, partnering with a UC vendor that not only keeps up with the times in regards to its own services, but assures its clientele that flexibility and agility will not be hindered at any stage in the professional relationship, will be a boon to returns on investment.

Coupled with thorough research and strong policy enforcement internally, the right UC partnership can take management performances to the next level.