Government enterprise mobility has been an issue of some contention. The threat of lost mobile devices that have access to sensitive data and the threat of connecting to non-secure wireless networks, for instance, justifiably raise a few red flags. In fact, one survey found that some government agencies were being too lax with mobile security standards, with as many as 85 percent of respondents admitting to "risky" behavior on mobile devices.
At the same time, the benefits of mobility are in high demand. According to Global Workplace Analytics, the majority of employees in the U.S. want the ability to telecommute at least part time, and employers are interested in reaping the productivity benefits that come along with this – even when those employees are government staff working under federal agencies.
Find a middle ground with secure VoIP
One way that federal agencies may be able to take part in the benefits of enterprise mobility without introducing the risk of a data breach is with a secure unified communications system that is underpinned by military-grade VoIP.
"A good place to start is with secure mobile VoIP."
A bevy of commercial UC and VoIP solutions exist, but the feds need something that is as safe as it is robust. A good place to start is with secure mobile VoIP that incorporates transport layer security (TLS) and secure real-time transport protocol (SRTP) encryption. According to TechTarget contributor Chris Partsenidis, the former is used as "critical information is passed from the client to the server, including username, password, calling and called party number," while the latter, "is used to deliver the audio and video over an IP network." Partsenidis went on to explain that the two work more effectively in conjunction.
Apply these features to mobility
By applying these same security principals to mobile VoIP, government agencies can ensure that audio and video communications remain encrypted, significantly reducing the chances that someone could eavesdrop on the call. This means that much as a secure VoIP call could be made over a desk phone, a remote worker could also make secure calls from a laptop, tablet or smartphone.
A reliable mobile UC solution can also integrate with secure email platforms, which is essential for federal agencies. From a single point of control, the same collaborative features being used in the private sector such as audio conferencing, screen sharing, instant messaging, call recording and more can be leveraged for the purposes of government collaboration and productivity.
Another important feature of secure UC is the unified activity log. Regardless of the device being used, any communications that occur are documented, making it easy for workers to verify the safekeeping of their accounts.
With all of these security features in place, UC and business VoIP supply government agencies with the building blocks for mobile productivity.