As countless firms have already discovered, upgrading to a VoIP system can deliver major telecommunications benefits. Most notably, VoIP offers the potential for significant cost-savings, call improvement and a superior unified communications deployment.
Unfortunately, many companies do not achieve complete success when implementing this technology, and therefore fail to maximize the value of their VoIP investments. As industry expert Jason Volmut, writing for The Huffington Post, recently pointed out, a careful plan is essential for effective VoIP deployment.
One key consideration is security. If a VoIP network is not fully protected, it may be vulnerable to hackers and other cybercriminals. This can cause tremendous damage for targeted companies.
"Be aware that if your system is compromised, and unauthorized calls are made, it could be costly," Volmut wrote. "I have seen cases where companies went months without knowing their systems were hacked, and they were on the hook for thousands of dollars in international calling fees."
To avoid this outcome, companies need to focus on security throughout every part of their VoIP deployments. This includes choosing deskphones that support encryption efforts, partnering with a reputable VoIP services provider and training employees to follow best practices.
Another crucial component of successful VoIP implementations, according to Volmut, is a secondary Internet connection. He explained that this solution is much like a backup generator, providing power when your main source of electricity experiences an outage for virtually any reason.
"Simply put, if your primary Internet goes down, a second (backup) connection automatically 'kicks in' providing continuity for voice and data services," Volmut explained.
This is extremely important. As the name suggests, VoIP connections depend upon Internet connectivity to work. If a company has completely moved its operations to a VoIP network, then it will lose the ability to make or receive calls if the Internet connection dries up. This can have a major, negative impact on customer service, client communication and more. The opportunity cost of even a brief delay can be devastating.
Volmut noted that a second Internet connection is a relatively inexpensive investment for most companies. This is especially true in light of the cost savings that VoIP adoption typically offers.
By focusing on security and investing in a backupInternet connection, VoIP adopters can optimize their deployment efforts and experience the greatest possible value from their investment.