Enterprise mobility in 2017: How to enhance your organization’s mobile strategy

As technologies including mobile apps and cloud-based solutions become increasingly popular - and as employees continue to demand new working styles - mobility isn't just a luxury, it's essential.

As 2016 comes to a close, now is the time to review the past year, as well as the performance of your enterprise's communication infrastructure. Mobility has been an imperative strategy in recent months, but studies show that many organizations aren't as advanced in their mobile initiatives as they could be. As technologies including mobile apps and cloud-based solutions become increasingly popular – and as employees continue to demand new working styles – mobility isn't just a luxury, it's essential.

Forward-looking predictions

According to some of the latest statistics, many companies are increasing their investments in mobile technologies, helping to support a transition toward a more flexible and accessible enterprise. At the same time, though, many businesses appear to struggle when it comes to the successful deployment and use of these solutions and policies.

"Most organizations – over 29 percent – plan to spend as much as $500,000 on mobility solutions within the next 12 to 18 months."

The Enterprise Mobility Exchange found in its 2016 Global State of Enterprise Mobility report that many businesses have considerable financial resources set aside for mobile solutions. Most organizations – over 29 percent – plan to spend as much as $500,000 on mobility solutions within the next 12 to 18 months. Another 25.3 percent have a budget of $1.5 million or more, and an additional 24.7 percent have at least $250,000 allocated for mobility initiatives.

At the same time, though, many businesses are still in the early stages of establishing a holistic mobility strategy for governing their organizations mobile processes. The vast majority of businesses – a combined 45.4 percent – are either still investigating potential mobile solutions (20.8 percent) or are in the early implementation stage (24.6). An additional 28.5 percent of companies are in the second phase of their mobile journey, and only 12.3 percent have reached phase three.

451 Research appears to back the Enterprise Mobility Exchange's findings in its 2017 Trends in Enterprise Mobility report, noting that only 29 percent of companies have "formal, digital transformation strategies in place." Despite this, 37 percent of businesses agree that mobile solutions will offer the biggest opportunity for change in the near future.

"Both figures are low and demonstrate, despite the hype, the evident lag between new technologies' availability and their adoption," wrote report author Chris Marsh, 451 Research Enterprise Mobility research director.

There are a few crucial steps your organization can take to enhance the maturity of its enterprise mobility strategy. There are a few crucial steps your organization can take to enhance the maturity of its enterprise mobility strategy.

Boosting the maturity of an enterprise mobility initiative

As noted, many of today's businesses have a ways to go before achieving a mature and robust enterprise mobility strategy. Thankfully, there are a few steps these organizations can take to help improve the success of their mobile investments and advance their overall approach. Let's take a look:

  1. Ensure users are aware and educated: Once a new mobility tool or policy has been put in place, it's important to make sure that users are notified of the change and are properly educated. For instance, if a new solution like mobile VoIP is deployed, company stakeholders can host a training session to showcase the platform's features and ensure that users are in the best position to utilize it appropriately.
  2. Take stock of the tools employees use: Shadow IT is still a problem for many of today's enterprises, and can hamper efforts to advance a company's mobility strategy. It's important that your IT team members have a full understanding of what tools and platforms employees are using to support their mobility – even if these fall under the shadow IT category. With this information, mobility stakeholders can make the best decisions about approved apps or solutions that might need to be added in place of shadow IT resources. It's crucial that employee users have all the tools and capabilities they need, and don't feel the need to turn to unapproved resources.
  3. Understand the reasons behind investments: Before initiating a new mobility solution, it's important that decision-makers and users understand what is driving the investment. For instance, Global State of Enterprise Mobility report researchers found that most mobility tools are added to boost productivity (74.6 percent), to improve customer service (63.8 percent) or to enhance operational efficiency (60.8 percent). Understanding these needs can help ensure that new tools are utilized in the ways they were intended, and that investments provide the best return possible. 
  4. Leverage the help of an expert: When it comes time to build out your enterprise's mobility strategy, it's crucial that your company work with an expert solution provider with a robust service portfolio. This will help guarantee the best mobility strategy, and ensure that you and your employees have every tool needed to support current and future needs.

To find out more about the benefits of mobility and the most advanced technological solutions, contact Teo Technologies today.