More companies across an array of industries are realizing the benefits that mobile device use can offer employees, as well as their organizations overall. Mobile endpoints and applications accessed via these devices are being seen in more sectors than ever. However, problems can occur if these assets aren't integrated and managed properly.
This is where an enterprise mobility strategy comes into play, helping the company better oversee and control the devices and applications employees utilize to complete critical tasks. But what should be included in such a strategy, and what best practices should companies follow when creating one?
Address data management challenges
One of the most prevalent reasons for having an enterprise mobility strategy in place is to ensure the best management and access of your company's sensitive data. Users that leverage unapproved or unsecured devices and platforms could be putting your business's most critical assets at risk, not to mention opening serious gaps in the organization's overall data security. For this reason, it's imperative that an enterprise mobility strategy exists within the company to help govern the use of mobile devices and applications that staff members seek to use.
As CMSWiRE contributor Billy Ho pointed out, this is especially pivotal for businesses beholden to data compliance or industry-wide regulations.
"These business, in specific, need to carefully evaluate their enterprise mobility management (EMM) options to understand where their data resides, where it goes and how it gets delivered," Ho wrote.
Including these considerations in the business's enterprise mobility strategy can help eliminate threats that make the organization vulnerable to security issues.
Consider opportunities for mobile use
Gartner research director Michael Disabato recently spoke about enterprise mobility at the Gartner Catalyst conference, noting that one of the first steps businesses should take is considering how mobility will benefit their organization. In other words, it's important that department managers and other mobility stakeholders seek out ways that mobile technology can help streamline processes and better support employees.
Oftentimes, Disabato pointed out, these opportunities come in the form of leveraging mobile technology to free up time for staff members. Automating certain tasks with the use of a mobile app, for instance, can reduce the amount of manual interactions necessary, providing more time for staff members to focus on other tasks. Many banks have taken this strategy to heart, and now use customer-facing mobile apps to support client transactions as opposed to requiring them to visit a bank branch to complete their banking.
Include mobile unified communications
"Having the ability to utilize critical UC technology is essential."
A mobile strategy also requires initiative stakeholders to decide which tools will be the most impactful for employee users when made accessible on a mobile platform. For many businesses in nearly every sector, this list includes the company's unified communications tools.
Having the ability to utilize critical UC technology like VoIP calling, messaging, email and other capabilities is essential, particularly when staff members are working from a location outside of the office. In these types of situations, employees can still access the important UC tools that they leverage to collaborate with co-workers and compete critical tasks.
"As business organizations become more fluid and mobile, we need to extend that UC infrastructure with its presence to those key personnel, wherever they are located," TechTarget contributor Michael Finneran wrote.
Overall, unified communications technology is an essential part of an enterprise mobility strategy. To find out more about how these solutions can benefit your business specifically, contact Teo Technologies today.