When it comes to unified communications adoption, looks can be deceiving. What appears to be a simple, straightforward process is actually fairly complicated. There are many factors involved, and failure to account for any of these may prevent a company from maximizing the value of its UC investment.
That is why it is so imperative for business decision-makers to embrace a comprehensive view as they initiate their UC adoption efforts. It's essential to keep track of all the details, but not at the expense of the broader picture.
For example, one best practice when selecting a UC system is to take into account the various ways that this solution will potentially impact employees' daily routines. The goal is to determine which UC features are best suited for the company's unique needs, so companies can avoid investing time and money into unnecessary options.
However, business leaders also need to consider larger issues, such as whether the UC solution can or should operate in conjunction with a VoIP system. In most cases, the answer will be yes. That, in turn, will necessitate a search for the ideal VoIP vendor and the appropriate strategy for migrating to the VoIP system.
Without a comprehensive approach, it's very possible that a decision-maker will choose a particular UC offering and begin to implement this resource before it becomes clear that an underlying VoIP system is a necessity. Then, the UC deployment will be delayed and the ultimate cost of adoption will grow significantly.
A slower, more deliberate strategy will lead not only to the best possible UC choice, but also the best possible UC deployment. Combined, this ensures that a firm's investment in the technology will pay off sooner rather than later, and will set the stage for greater corporate productivity and collaboration well into the future.