In today's competitive business environment, there is an increasing need for companies to develop an effective, versatile communications system. More than ever, business growth depends on an enterprise's collaborative abilities. Employees must be constantly communicating with one another to make progress on important projects. Meanwhile, sales teams and upper management need to reach out to customers and corporate partners through both innovative and traditional channels.
What is your company doing to improve collaboration?
Citing research from a McKinsey study, a recent eWEEK infographic pointed out that 80 percent of executives agree that collaboration is a key factor in business growth. However, only 25 percent believed that their companies have strong collaborative skills. This gap between enterprise goals and reality could be closed by the implementation of an effective unified communications system.
With UC components like VoIP systems and instant messaging, businesses are given the resources needed to boost productivity, streamline communication and cut costs associated with legacy systems. By integrating data, video, mobile and email, UC programs allow employees to quickly access mission-critical information and alternate between different modes of communication.
According to eWEEK's infographic, the UC market is expected to grow to $61.9 billion by 2018, a sizable jump from the $22.8 billion in revenue generated in 2011. As more businesses adopt UC systems to facilitate their internal and external communications, it will become imperative for companies to upgrade their existing infrastructures to stay ahead of the technological curve.
UC in the world of BYOD
Today, the bring your own device movement has made enterprise mobility a near essential for businesses in many industries. As such, UC systems are evolving to provide companies with tools to enable greater efficiency in terms of mobile work. Find me follow me, for example, is a feature that routes calls from workers' office phones to other devices. As TechRepublic explained, calls that are first directed to work numbers will be redirected to employees' mobile or home phones after several unanswered rings. With this feature, BYOD-enabled workers can stay in correspondence with customers and clients even while on-the-go or working from home.
Video conferencing has hit the mainstream, and multi-location businesses are leveraging advanced VoIP technologies to improve their virtual meetings. While online conferences were once hindered by lag time, choppy video and confusion among participants, today's businesses are able to replicate the efficiency of a traditional business meeting. Modern video conferencing tools allow companies to set up a conference floor monitor, which can be used to manage invitations and give attention to employees who have used the "hand-raise" function.