Organizations might start off with minimal tools necessary to accomplish critical tasks and support employee functions. However, these solutions often aren't enough by themselves to accommodate scaling and adding features to compete with modern business demands. Soon enough, systems have dozens of options, rather than just a few to contend with.
While variety can be great, it can also overwhelm users as well as negatively impact productivity and efficiency. The Wall Street Journal noted that toggling from one window to another, managing login passwords and mastering each interface is time-consuming and inefficient. Rather than build a piecemeal communications strategy, businesses should consolidate assets through unified communications solutions.
Workers have a considerable amount of pressure on them to perform well and improve the company's bottom line. However, this can't happen if employees can't even do their tasks effectively. About 70 to 85 percent of a worker's time is spent in meetings, dealing with email and talking on the phone, according to Rob Cross and Peter Gray of the University of Virginia's business school. Many staff members also have to multitask in order to make up for these distractions. A survey of millennials found that 54 percent do unrelated tasks while participating in conference calls, Enterprise Apps Tech reported.
Having all communication and collaboration portals within one interface can make navigating across tools much easier. It will also simplify multitasking and streamline potential collaboration efforts. With UC, workers can check email while on a call or chat a colleague to get information quickly. These capabilities will help save time for other tasks and lower the presence of distractions.
"UC steps up the game by providing real-time collaboration."
While email is – and will always be – essential, it's not as efficient as it could be. Senders have to consistently wait for responses, making it difficult to make progress on various tasks. UC steps up the game by providing real-time collaboration with instant messaging, video chat and dedicated collaborative features. Information Age noted that UC ultimately aims to enable employees to work as effectively as they would in person. As a result, UC features have been improved to be used right away, rather than requiring hours of training.
As more organizations implement UC on some level, it will be important to measure performance based on what you can achieve. ITProPortal noted that your technology should enable policies you have in place. Features should work together seamlessly to provide value and produce a better work environment. Ease of use ensures that the technology will be used correctly and efficiently to solve problems and collaborate with people and devices across the board.
Cut costs, complexity with UC
More organizations are realizing the benefits of streamlining their operations through UC. In fact, Nemertes Research found that 43 percent of organizations are planning to consolidate their UC platforms and providers by the end of the year, Irwin Lazar wrote for TechTarget. Lazar noted that because UC services offer broader sets of features, and there's a lack of interoperable approaches between vendors, consolidating services will be beneficial. This process will simplify the user experience, reduce complexity and enable staff to troubleshoot a problem quickly.
Consolidating communication assets will also save a significant amount of money. Over the years, organizations might accrue services that are no longer valuable, but that are still being paid for. Reviewing all available assets will help identify solutions that aren't needed, lowering overall costs. Removing services and vendors might give you a chance to evaluate your communications strategy and invest more in areas that users require.
Organizations never plan to have dozens of services at their disposal. Many leaders take a piecemeal approach to building their communications strategy, but this creates significant complexity within your infrastructure and can end up costing a lot for solutions that might not be valuable. Consolidating communication and collaboration solutions through UC will not only enhance user capabilities, it will also enable real-time collaboration and reduce overall expenses. To find out more about how to consolidate your current communications assets through a UC platform, contact Teo Technologies today.