Retailers, utilities, restaurants, airlines and a bevy of other industries have taken to omnichannel, but government agencies are still lagging.
The use of unauthorized applications in the public sector is a serious problem with a simple fix.
UC improves communication among facility staff, enhances security and nourishes the well-being of inmates.
There's a strong chance that more government WebRTC will be offered as a communication channel to the American public in the not-too-distant future.
Unified communications will be an underpinning technology of smart cities.
Communication and collaboration are fundamental elements of operating within a parks and recreation department.
Here are some of the key ways that the 9-1-1 contact centers can benefit from better analytics.
UC with strong UX can reduce the chances that government workers will turn to third-party apps that endanger data.
Secure UC underpinned by military-grade VoIP can answer the call of government service.
Government contact centers that use reliable unified communications are in a better position to serve residents.