IVR: An invaluable contact center tool

While it does not receive the same level of attention as video conferencing and instant messaging, interactive voice response can and should play a key role in enhancing contact center capabilities.

How far can you take VoIP?

One of the prevailing themes in the unified communications market has been the empowerment of mobile workforce members with all of the tools and support they would regularly access when in the office.

Another indication of market UC’s potential

Cloud computing, mobile devices and big data have been among the most commonly discussed trends in corporate technology throughout the past several years, while reports indicate a growing rate of business budgets are being directed toward enhanced security capabilities.

VoIP optimization begins with expert implementation

Voice over Internet Protocol business phone systems can be viewed as the centerpiece of unified communications frameworks, especially as these devices were among the first to take a traditional mode of collaboration and put it into the digital arena.