Hybrid UC combines the best features of both cloud and on-premise telecommunications solutions, delivering maximum value and minimum risk to companies.
Here are three of the most significant reasons why multichannel is so important for optimizing contact center performance.
For all the progress that unified communications adoption has seen in the past few years, there are still thousands upon... Continue reading →
The rate of unified communications adoption is accelerating. Around the globe, businesses of all kinds are eagerly turning to these... Continue reading →
As video conferencing solutions continue to gain popularity at organizations around the globe, it is important for business decision-makers to... Continue reading →
It is so imperative for business decision-makers to embrace a comprehensive view as they initiate their UC adoption efforts. It's essential to keep track of all the details, but not at the expense of the broader picture.
Payment collection firms should take advantage of any business communications technology that may improve their contact centers. One such technology is interactive voice response.
Small business owners were traditionally forced to hold out on new technological deployments a bit longer than their larger enterprise counterparts because of budgetary restraints, a lack of internal resources and other obstacles.
For UC solutions to deliver value, companies need to focus on addressing specific issues within their organizations.