While it does not receive the same level of attention as video conferencing and instant messaging, interactive voice response can and should play a key role in enhancing contact center capabilities.
One of the prevailing themes in the unified communications market has been the empowerment of mobile workforce members with all of the tools and support they would regularly access when in the office.
Cloud computing, mobile devices and big data have been among the most commonly discussed trends in corporate technology throughout the past several years, while reports indicate a growing rate of business budgets are being directed toward enhanced security capabilities.
Businesses must take steps to deliver a positive experience to their millennial customers. A fast, efficient contact center can play a key role in achieving this goal.
Industry expert Pradeep Gowtham recently highlighted a few of the ways that businesses can utilize video conferencing to drastically improve their operations.
Voice over Internet Protocol business phone systems can be viewed as the centerpiece of unified communications frameworks, especially as these devices were among the first to take a traditional mode of collaboration and put it into the digital arena.
Decision-makers should look for ways to maximize UC-based collaboration among their workforces.
Linda Moore highlighted a few of the most important factors to take into consideration when selecting a video conferencing system.
A new study found that many companies have seen significant productivity gains thanks to mobile solutions.
Video conferencing has been integral for advancing online education.