Contact center value continues to grow

Contact center value continues to grow at a tremendous rate, thanks largely to the implementation of new, sophisticated business communications technology.

3 contact center upgrades for 2015

Here are three strategies business decision-makers should consider when developing plans to upgrade their contact centers in 2015.

Hybrid UC: The best of both worlds

Hybrid UC combines the best features of both cloud and on-premise telecommunications solutions, delivering maximum value and minimum risk to companies.