It's critical to understand how and why gathering customer information is important.
Cloud-based tools offer organizations a way to invest in solutions that will last and that will add the most value to their operations.
UC solutions are ideally suited to address the needs and challenges of the small business community.
Now, it's not enough to simply offer a place for customer calls to be – contact centers must also be able to connect with clients via a range of different mediums.
What are businesses without VoIP missing out on?
City-level organizations considerably touch residents' lives, and for this reason, these groups must have the technology they require to serve their local regions to the fullest.
Retailers, utilities, restaurants, airlines and a bevy of other industries have taken to omnichannel, but government agencies are still lagging.
UC improves communication among facility staff, enhances security and nourishes the well-being of inmates.
Unified communications can help.
Let's look at some of the ways single-vendor UC can help government agencies scale back on IT spending.