Unified communications is one of the hottest markets in the global economy today, with businesses pushing to drive their collaborative power while simultaneously reducing corporate expenditures. In a relatively short period of time, Voice over Internet Protocol business phone systems, video conferencing and instant messaging services have all become relatively common aspects of the modern workplace, further driving engagement among employees.
Now, business leaders are tasked with making the most of UC strategies and investments, developing policies and comprehensive plans to drive the effectiveness of each deployment over time. When using a reliable provider of various UC tools, this can be a relatively simple procedure, so long as managers are getting employee buy-in at each stage of provisioning and implementation that will improve engagement.
What is the extended office?
No Jitter recently explained some of the ways companies are expanding corporate workplaces well outside of the traditional four-walled environment using UC, creating environments now referred to as extended offices. According to the news provider, this has become a bit more common in the past few years, but one of the missing links has been instant messaging, especially services that can segregate personal and work-related communications.
When looking at the BYOD trend especially, businesses must find ways to ensure employees are comfortable using the devices involved, all the while having a seamless experience when paging back and forth between corporate functions and personal activities. The source explained that integrating the messaging experience is not difficult, and only demands a few strategy-related steps on behalf of leadership.
For example, No Jitter suggested integrating new messaging services with existing UC solutions, as well as getting employee buy-in to ensure that the experience is aligned with staff demands and preferences right from the beginning of deployments.
Other integration considerations
The most advanced and robust communications strategies in the modern workplace will involve a highly streamlined and integrated environment in which employees can pan through tools and solutions as the work demands. As such, managers and decision-makers will want to ensure that interoperability is a high priority from the beginning of the provisioning process, working to enable seamless connectivity between video conferencing, VoIP, BYOD and unified messaging services.
At the end of the day, this will also translate to cost savings, as the threat of outages, operational disruptions and other financial hindrances will be minimized.