Unified communications has played a significant role in the evolution of corporate collaboration, operational management and a variety of other management frameworks in the past several years. As businesses work to capitalize on the strengths and power of myriad communications-based tools, including Voice over Internet Protocol, video conferencing and instant messaging services, the next step forward appears to be in service and management optimization.
Network Computing recently reported that unified communications and collaboration tools are expected to continue to be targeted in corporate IT provisioning strategies, and that Forrester Research expects the market to reach $62 billion within the next four years. This would translate to roughly 15 percent compound annual growth between now and 2018.
However, the source argued that too many firms are leaving their UC tools siloed and isolated – even when they are bundling each component from one vendor or service provider. This leads to a complete lack of coherence in some instances, while it will at least yield poor efficiency and extraneous management needs in best-case scenarios.
The whole point of UC is to unify communications frameworks for optimal spend management performances, streamlined collaboration and integrated information sharing channels. As the news provider pointed out, this disparate and relatively common approach to UC will simply not offer the best overall experience for users or the individuals managing the frameworks.
Small business owners who are thinking about taking a jump into the UC market should always put a significant amount of effort into planning and provisioning, as this will often ease the integration and unification processes that will take place further down the road. By partnering with a firm that can provide consultation and a robust variety of tools and services, the sky is the limit for UC success.