Although the primary focus of unified communications projects should be central to the equipment and services entering the corporate framework, businesses must recognize that these new technologies will have an impact on existing infrastructure – especially the network. Outages, disruptions and slow connections can kill employee engagement and productivity, as well as operational efficiency, regardless of how frequently the issues might arise.
Decision-makers should recognize that the increased integration of communications devices into the network will lead to much higher bandwidth demands than when using traditional phone services. By scaling servers and networks up along with the deployment of each new communication tool and in a proportionate fashion, organizations can save themselves from experiencing significant headaches over time.
The danger below
First things first, it might be helpful to know just how expensive downtime can be to fully understand why network and infrastructure expansions are necessary ahead of new device implementation. Back in July, Gartner analyst Andrew Lerner explained that network downtime costs companies an average of $5,600 per minute, which is shocking to say the least.
What's more, the author noted that as the amount of downtime expands, the cost goes up at a disproportionately high rate, reaching in excess of $300,000 when only going up to the next increment of time – an hour. It goes without saying that many companies have struggled to avoid downtime in the past few years, as a lack of proactive preparations to infrastructure before deploying a vast quantity and diversity of new devices in a short period of time can spell disaster.
This can more specifically be traced back to mobility programs, such as BYOD, as well as simply higher numbers of devices per employee with the passing of each year. However, other UC tools – such as Voice over Internet Protocol phones and video conferencing services – will also impact backend systems significantly.
With this knowledge in hand, it should be clear that the average business is making the right choice when investing more in infrastructure upgrades and expansions. After all, what good will any of these breakthrough communications devices and services do to profit margins when they are unusable due to network and infrastructure disruptions?
By leveraging the support of a proven UC services provider, these types of challenges can often be hurdled in a timely fashion and ahead of the actual equipment deployments.