Unified communications remains as one of the most important trends in corporate computing and provisioning, as the number and diversity of tools that need to be integrated have exploded in the past few years. UC can be viewed as the glue that keeps all of the little moving parts together, thus acting as a centralized management platform through which supervisors, IT departments and business leaders can monitor and improve performances on smaller scales.
While many small business owners might believe that they are already getting the highest level of benefits possible from this technology, they likely are at least a little bit incorrect. There is no ending point to UC optimization, only constant and diligent refinements that incrementally boost relevance, interoperability, efficiency and productivity over time, and this begins with understanding how to reach an initially high level of performance.
Computing.co.uk recently listed some of the more common reasons why UC projects do not end up reaching their utmost potential among businesses, as well as why many will fail altogether, affirming that the intricacies contained therein can quickly trip up a poorly supported firm. Before diving into these specific matters, though, it is important to remember that leveraging services and support from a proven UC vendor can reduce the risks of facing project failure or sub-optimal performances relatively quickly.
According to the news provider, one of the biggest reasons why companies fail at UC, especially in the long-term, is a lack of ongoing training opportunities that will keep employees up-to-date on all of the practices they need to understand. The source pointed out that 47 percent of respondents to one survey said that they have an initial training course for these solutions, but only 4 percent have courses that are functional over long periods of time.
Intelligence and alignment
Businesses that want to get the most out of UC first need to look within their own systems and operations to identify areas that can be improved through the deployment of these technologies. Once these matters are covered, the firm will need to choose vendor services that adequately align with its specific objectives and needs, while this will be among the most intelligent approaches to take toward the provisioning cycle.
At the end of the day, proactive and effective oversight combined with expert support can make all of the difference in a UC strategy.