Are you properly managing VoIP?

Are you properly managing VoIP?

Unified communications is still somewhat new to many small business owners, especially some of the tools contained therein such as Voice over Internet Protocol phone systems and video conferencing solutions. While the whole point of these technologies is to feel comfortable and confident with their various usage requirements, constructing effective management frameworks demands a bit of support and research. 

After all, companies often invest in VoIP and UC in general to reduce costs, drive collaboration within the business and with clientele, improve productivity, and become more resilient to communications-related disruptions. Simply implementing the tools and not having any type of oversight or support framework in place will rarely yield the optimal outcomes most organizations crave from these innovative investments. 

Tips for better VoIP experiences 
No Jitter recently explained some of the problems that might arise when companies miss certain aspects of internal management for their VoIP phone systems, asserting that some of the more technical aspects of implementation, configuration and technical oversight can be tricky. Notably, businesses that do not feel comfortable with handling these technologies from a technical standpoint should work to partner with a VoIP provider that is a bit more hands-on. 

However, there are a few technical matters that IT departments can often handle, and small-business decision-makers should keep an eye out for common problems that can be mitigated internally as they proliferate. For one, the source stated that network flow and filtering should be a priority when trying to manage traffic for VoIP and other IT or communications frameworks and, when something goes wrong, it is likely because of poor configuration. 

According to the news provider, companies that do not properly filter domain name service records can also find themselves having issues connecting to networks through their VoIP phones, while port blocking and deep packet inspection can also pose challenges. 

Hands off
Some entrepreneurs will want to take a more hands-off approach to the backend management of their UC frameworks and, considering the immense diversity and volume of options when it comes to vendor selection, they should be able to find the right service provider to take care of these matters. 

When taking the hands-off approach, though, business leaders should consider using one central UC provider, as this will often maximize the cost benefits of the technology while reducing the risk of interoperability and configuration issues.