The global economy is now in full swing, as businesses – especially smaller, entrepreneurial ventures – that would once have never been able to operate internationally begin to leverage advanced technologies and communications solutions to broaden their horizons. With the United States' financial system improving, companies are becoming more competitive, and working to target emerging markets can be an exceptional step toward sustainable profit and revenue growth.
However, trying to compete on the global stage without the right solutions in place can be difficult, if not impossible, and companies should recognize that some of the most affordable solutions are also going to be the most effective. Unified communications can help businesses adapt to the modern demands of the workforce, corporate purchasers and consumers, especially when they are implemented on time and managed properly throughout the life cycle of each investment.
Why all the fuss?
The average business has become more mobile and on-the-go with the passing of each year, driven by trends such as BYOD and telecommuting that have not discriminated in their impacts on industries. To ensure that employees are constantly capable of connecting with one another and reaching clientele affordably – regardless of where each party might be – businesses have had to implement the right solutions to get operations moving in the right direction.
Additionally, the diversification of markets has led to a growing demand for tools that allow employees and businesses to balance several different responsibilities without missing a beat. Take, for example, the findings of the recent study from Frost & Sullivan that revealed Latin American businesses are leveraging Voice over Internet Protocol and other UC solutions to help their employees multitask a bit more fluidly.
Similarly to companies in that region, small businesses in the United States have long had a workforce that needs to balance a variety of tasks, and UC is often the best way to empower these employees.
Taking it a step further
UC, like any major technology or communication framework, can always be improved through more diligent planning and strategic thinking, and small business owners should remember that they will get what they give in this respect. The operative word in UC, arguably, is unification, and finding ways to better integrate each communication and technology investment will often pay off at the end of each year.
The world will continue to become more interconnected from an economic standpoint, and businesses that do not step into the modern era of communications might find themselves behind competitors before too long.