Although Voice over Internet Protocol and video conferencing technologies might appear to be the hottest items in the unified communications arena today, BYOD is the real game changer and catalyst of change. After all, smartphones and tablets will need to be integrated into the UC frameworks that are present in the average business, and support processes will often fall into the court of those responsible for overseeing communications.
BYOD management is not an easy procedure, as many small businesses have learned the hard way in the past few months. However, by following a few best practices, any organizations can get a stronger handle on their mobility initiatives, as well as the integration of BYOD into their standing UC frameworks.
Here are four tips, in no particular order, that can help strengthen BYOD oversight.
1. Understand corporate needs, objectives
If a BYOD program is developed and deployed without diligent planning, internal discussions and alignment of each investment with corporate need, the chances of it reaching optimal working levels will be relatively low. Business leaders must conduct internal research to ensure that they understand what the goals of BYOD are for their specific purposes.
2. Get employee buy-in
One of the more important tenets of BYOD management is the balance between corporate control and employee freedom, which will only occur when the business has incorporated insights from staff members ahead of launch. Getting employee buy-in, as well as the support of leadership-level executives and floor-level managers, can quickly smooth out the initial stages of deployment and long-term management experiences.
3. Use the right tools
Policies are certainly important in BYOD environments, but solutions will also need to be implemented that can provide IT departments with the capabilities required to efficiently and accurately manage activity stemming from mobile device use. Mobile device management software offerings, as well as other tools, are becoming more affordable and accessible to the average business owner.
4. Early unification efforts
As many small business owners have learned the hard way, working to catch up to the unified communications trend is not a simple task, especially when several systems are already in place. When BYOD is launched, managers should have a tight understanding of what needs to be done to properly configure, integrate and unify the policies and technologies with UC programs.
The advantages of BYOD are vast, but will only be enjoyed when the business has earnestly passed through the best practices of deployment.