Small and large businesses alike are continuing to see the benefits that implementing a unified communications strategy can have on a company's overall well-being. Government organizations are beginning to realize where they, too, can benefit from UC. Distinct advantages like increased productivity, better connectivity with remote workers and enhanced collaboration are all possibilities when companies make the switch to UC. These advantages can be multiplied when used by government organizations. How can the increased mobility and collaborative benefits offered by UC impact federal, state and local agencies? Here are a few reasons:
1. Increased efficacy
The adoption of softphone systems is helping government organizations become more effective at responding to community issues and promote civic engagement. According to a report from FedTechMagazine, UC systems promote collaboration and increase productivity for government staff by helping to improve critical processes. The report stated that the implementation of UC solutions helps increase productivity. Agencies will be better able to make changes quickly on a large scale and deliver consistent, seamless access to users no matter their location.
"Organizations are finding that it's necessary to incorporate and integrate a variety of tools and features in order to communicate and collaborate effectively," Karen Kervin, an independent analyst specializing in UC, told CIO Insight.
"UC can help connect workers in the field and make government communications more effective."
2. Productivity improved
Enabling workers to take UC applications home with them is one way this kind of technology is changing the face of productivity, and this goes doubly so for government workers. A successful UC strategy allows employees to work from home, which, according to Business Day, can lead to an overall reduction in stress. By allowing those who work from home to access their work phones, UC makes this process easier and simpler.
Government organizations are also beginning to implement bring-your-own-device policies, despite a slow start. Issues relating to security and liability have made adoption slow, but The Washington Post recently reported that BYOD strategies are beginning to take shape in government agencies. For instance, the FBI looked into a BYOD policy for temp workers who conduct door-to-door interviews during the census. Whatever the use, UC can help connect workers in the field and make government communications more effective.
3. Tax dollars saved
According to a 2014 study by Synergy Research, cloud-based telephony account for 8 percent of all business voice services and enjoyed a compound annual growth rate of nearly 30 percent. That means more businesses are starting to take advantage of everything softphones and related communications technology have to offer, and government adoption isn't far behind. This means more organizations can begin to see the financial benefits of UC, as well, including the use of softphones as a means to get around costly landline and minute-usage fees.
Softphone systems save businesses money by providing a landline-free way of communicating. Instead of paying for minutes, organizations pay for the data they use. UC systems, similarly, save money out of the IT budget by minimizing infrastructure maintenance and eliminating traditional telephone fees. Combined with the increased effectiveness and productivity that government agencies can enjoy by implementing a UC strategy, these benefits can lead to community improvement.