While the use of unified communications technology can bring benefits to any type of organization, these advantages are even more pronounced in the public sector. Government agencies in particular require the increased collaboration and streamlined communication that UC can offer, and have only begun to reap the perks that these systems can provide.
With many public sector agencies looking toward their 2017 budgets, now is the time to see what the future holds for UC usage in the industry.
1) Continued growth in the marketplace
The overall unified communications market has been expanding since this type of technology first emerged, and experts predict that this growth isn't over yet.
In fact, according to a Transparency Market Research report, the global UC market is poised to surpass a value of $60 billion by 2018. A separate study from IDC showed that over half – 55 percent – of all organizations are currently using UC&C solutions, and another 61 percent are planning to either deploy or update their system before the end of 2018.
"As data transformation continues, unified communications and collaboration tools are making an innovative leap and organizations are recognizing the value that sits within these solutions," IDG Enterprise chief revenue officer Brian Glynn said of the market expansion.
2) Increased focus on mobile
Furthermore, public sector firms aren't just spending more on UC solutions overall, there is also an increasing focus on the mobile capabilities of these systems. After all, the way employees and agents work is considerably changing, with "work" no longer a location so much as tasks that need to be completed. A mobile UC strategy can fully support this new increasingly remote working style, while still ensuring that the sensitive communications of public sector organizations remain secure.
"Mobile UC helps government agencies operate more efficiently and sustainably."
"As UC contracts come to an end and in-house solutions start to need replacing, public sector bodies will increasingly supplant them with mobile UC solutions," Capita IT Services portfolio director Kevin Renshaw wrote. "This shift will support key field workers, and in many cases reduce the carbon footprint of entire teams."
In this way, mobile UC not only provides for new working styles, but helps government agencies operate more efficiently and sustainably as well.
3) UC will be introduced to address working pain points
As the public sector depends more upon UC, more organizations will deploy these solutions as a means to address specific pain points, particularly when it comes to cross-departmental communication and collaboration. In fact, Room to Escape reported that more than half – 60 percent – of organizational managers pointed to a lack of collaboration as a top challenge of leadership.
With a robust UC system in place, however, workers have all the tools they need to effectively collaborate and remain engaged in their responsibilities. And with studies showing that 70 percent of Americans are not engaged at work, while 87 percent noted that they'd be less likely to leave a job when more engaged with their tasks, UC can play an important role in worker retention.