The UC trend is having a major impact on the way corporate workforces operate.
Here are just a few of the ways that businesses frequently underestimate VoIP.
To keep pace with evolving expectations in the coming years, firms need to not only accept UC, but go further and prepare for UC's future.
The smoother the path to satisfactory support, the happier customers will be. To this end, deploying high-quality unified communications tools in the contact center should be seen as a top-level priority.