A critical part of any brand’s touchpoint strategy is its unified communications system.
Here are a few ways businesses can utilize the call recordings from their contact center interactions.
IP phones bring many sophisticated VoIP features to the table, going far beyond traditional deskphones.
The corporate communications that take place within an enterprise’s unified communications platform could be more at risk than ever before.
What is a softphone, and why you should use one?
With the right contact center solution in place, call recording can yield valuable insights on how productive and compliant your teams are.
The line between the contact center and CRM is blurring, although it was never all that sharp to begin with.
Family-owned and operated companies are numerous all over the world. But they are too often hobbled by challenges that amount to inadequate communication.
AI is finding its way into more parts of daily life, including unified communications settings at work and toys we use to play.
When it comes to unified communications versus traditional private branch exchange, there's no comparison.